About Us
About oraimo Kenya
Smart Technology Made for Everyday Life in Kenya
oraimo is a smart technology and lifestyle brand providing Kenyan consumers with practical, stylish and accessible products for work, study, travel, entertainment, fitness, personal care and everyday home life. Through the official oraimo Kenya online store, customers can explore a growing range of products including wireless earbuds, headphones, speakers, power banks, chargers, smart watches, office accessories, grooming tools, kitchen appliances, home-care products, baby care essentials and selected kids' products. Our goal is simple: to make useful technology easier to access, easier to trust and more enjoyable to use.
Our Story
oraimo was established in 2013 and has grown into an international smart lifestyle brand serving customers across Africa and other emerging markets. The brand was created around a practical idea: modern technology should not be limited to customers who can afford premium-priced devices. More people should be able to enjoy reliable power, quality sound, smart functionality and contemporary design at an accessible price.
Over time, oraimo expanded from mobile accessories into a broader smart lifestyle ecosystem. Today, the brand develops products for how people listen, charge, work, move, exercise, groom, cook, clean and care for their homes and families.
What We Offer in Kenya
Technology plays an important role in everyday life across Kenya. Phones support communication, navigation, entertainment, education, mobile money transactions, online business, remote work and professional operations. At the same time, customers regularly face practical challenges such as inconsistent access to electricity, long commutes, demanding workdays and uncertainty about counterfeit accessories. oraimo Kenya addresses these everyday needs through several core product areas.
Reliable Power Solutions
Our range of power banks, chargers and power solutions helps customers keep phones and other essential devices running at home, at school, at work and while travelling. The collection includes power banks, wall chargers, car chargers, charging cables, power strips, travel adapters and other portable charging accessories designed for African lifestyles.
Wireless Audio Products
Our wireless earbuds, headphones and speakers make it easier to enjoy music, attend calls, study, exercise and stay entertained without depending on wired connections. The audio range includes wireless stereo earbuds, over-ear headphones, neckband headphones, open-ear products, Bluetooth speakers and wired earphones.
Accessible Smart Features
Our smart watches bring connected features such as call support, activity tracking, reminders, sports modes and customisable watch faces to more users. Customers building a broader work or study setup can also explore our smart and office accessories, including keyboards, mice, monitors and laptop coolers.
Everyday Personal Care
Our personal care products include devices for grooming, oral care, hair drying and hair styling. Customers specifically looking for home haircut and beard-care tools can browse our collection of hair clippers and grooming tools designed for convenient everyday use.
Smart Home Appliances
Our home appliances include selected kitchen appliances, fans, humidifiers, vacuums, kettles, lighting products, irons, steamers and garment-care devices. These products are designed to make everyday routines more convenient and efficient for Kenyan households.
oraimo Home
The oraimo Home range extends our commitment to everyday living with household essentials, kitchen tools, storage solutions, furniture and outdoor-living products. These items complement our technology offerings and help customers create comfortable, functional living spaces.
oraimo Baby
Selected baby and kids' products complete the oraimo ecosystem, including feeding essentials, hygiene products, nursery items and everyday-care products designed to support parents and families in Kenya.
Local Support & Service in Kenya
Customer Service
We are here to help. Our customer service team is available to assist with product questions, order tracking, delivery issues and after-sales support.
Assistance and inquiries: 0793964663
After-Sales Service Network
Carlcare Service Centers
oraimo has partnered with Carlcare to provide after-sales service for eligible products. Carlcare operates service centers across most regions in Kenya.
Products covered by Carlcare:
- Earbuds and headphones
- Speakers
- Smart watches
- Power banks
- Grooming products (clippers, trimmers, shavers)
Products serviced directly by oraimo:
- Home appliances (small kitchen appliances, fans, vacuums, etc.)
- Baby care products
- Home range products
For products not covered by Carlcare, customers should contact oraimo Kenya directly for after-sales assistance.
Warranty Policy
oraimo products come with warranty coverage based on product category:
- Charging cables and accessories: 6 months warranty
- Most products (earbuds, headphones, speakers, power banks, chargers, smart watches, grooming tools, etc.): 1 year warranty
- Selected kitchen appliances: 2 years warranty
Warranty covers eligible quality-related defects on original products sold directly by oraimo or authorised resellers. Coverage periods and exclusions may vary by product.
Return & Exchange Policy
- Products are eligible for exchange if they have quality-related issues
- Non-quality-related returns are not accepted after delivery
- We prioritize exchange service for defective products
- Contact customer service for return and exchange assistance
Delivery & Payment
Delivery Coverage: oraimo Kenya delivers to most regions across Kenya. Orders over KES 20,000 may require prepayment.
Payment Methods:
- Cash on Delivery (COD)
Our Mission
Our mission is to help more people enjoy the benefits of smart technology through reliable products, accessible pricing, practical innovation and responsive local support.
We aim to create products that fit naturally into customers' lives instead of adding unnecessary complexity.
What Makes oraimo Different
Designed for Real-Life Use: Our products focus on practical customer needs such as battery life, charging speed, comfort, portability, durability, clear calls and simple operation.
Accessible Value: oraimo aims to provide a balance between functionality, modern design and accessible pricing. Customers can choose branded smart technology without automatically moving into the highest premium price tier.
A Broad Smart Lifestyle Ecosystem: Customers can find audio products, charging solutions, smart wearables, office tools, grooming products, home appliances, baby care and home essentials within one expanding brand ecosystem.
Official Product Authentication: Customers purchasing from third-party stores may use oraimo's authentication service to check eligible products and ensure they are receiving genuine oraimo items.
Warranty and Local Support: Eligible original products purchased from oraimo or authorised sellers are supported according to the applicable oraimo warranty in Kenya. Customers can also contact us for product, order and after-sales assistance.
Frequently Asked Questions
What products does oraimo sell in Kenya?
oraimo sells wireless earbuds, headphones, speakers, power banks, chargers, cables, smart watches, office accessories, grooming devices, home appliances, baby care products and home essentials in Kenya.
Does oraimo provide a warranty in Kenya?
Yes. Eligible original products are covered according to the current oraimo Kenya warranty policy. Warranty periods vary by product category: cables and accessories (6 months), most products (1 year), and selected kitchen appliances (2 years). Coverage periods and exclusions may differ by product.
How do I get after-sales service for my oraimo product?
For earbuds, headphones, speakers, smart watches, power banks and grooming products, Carlcare provides after-sales service at service centers across Kenya. For home appliances, baby care products and home range items, contact us directly.
Does oraimo deliver to all regions in Kenya?
oraimo Kenya delivers to most regions across Kenya.
What payment methods are accepted?
We accept Cash on Delivery (COD). Orders over KES 20,000 may require prepayment.
What is the return policy?
Products are eligible for exchange if they have quality-related issues. Non-quality-related returns are not accepted after delivery. We prioritize exchange service for defective products. Contact customer service for assistance.
How can I contact customer service?
Call or WhatsApp 0793964663 for assistance and inquiries.